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Wahmshoppes/Featurecart How To Q & A.

Getting started?

Congratulations on opening your own online business!
The first thing you may wish to do once your store has been installed is start adding products...
By default Featurecart will only show Categories that have products in them, so it's best off to start adding your categories.
Please be advised that these tutorials are only applicable to wahmshoppes.com hosted web sites.

How do I add a new Category?

1. Login to Featurecart (www.yoursite.com/store/setup.asp)
By default your username and password for Featurecart are both 'admin'. Please change these once you login.
2. Click on the Categories link on the left hand side menu
3. Click on the 'Add New Category' link
4. Fill in the options. The name you give the category title is what will appear in your store. [Do NOT select a button/graphic for the category. Search engines can't read graphics, so it's always best to use text links where ever possible. If you select to use a button/graphic, it may cause your template to not appear how the design was intended to look].
5. If you choose to protect a category, it won't show to the general public and only to your Members.
6. When you've added in all the required fields, click 'Submit'.
7. You can then continue on adding your categories.

How do I add a Sub Category?


1. Login to Featurecart (www.yoursite.com/store/setup.asp)
2. Click on the Categories link on the left hand side menu
3. Click on the 'Sub Categories' 'click here' link
4. Click on the Parent Category that you wish to add a sub-category to.
5. On the new page that comes up, click on the 'add new sub category' link
6. In the box under Sub Categories, type in your category heading. You may wish to also use the description area to explain a little about this category. If you are using Mode 4, just use text, don't select a button.
7. Click the 'submit' button. As soon as you add a product to that sub category it will appear within your store.


How do I upload product photographs?

1. Login to Featurecart
2. Click on the File Utilities link in the left hand menu
3. For product photos, you want to upload your photos using option #1 Upload Product Pictures & Buttons
4. Click the 'click here' link and use Browse button to navigate to the folder on your computer that holds your photos and select it to upload it to your site.
5. You may wish to have a read of my photo optimisation tutorial before uploading your product photos.

How to I add a new Product?

Make sure you have uploaded your product photo first, before you add the new product.

1. Login to Featurecart
2. Click on the Products link in the left hand menu.
3. Under the Heading 'Add New Product' it's probably best if you use option #1 Using a wizard and follow the steps.

OR

You can simply copy an existing product....
1. Click on the Products Link in the left hand menu.
3. Click on the link to copy another product.
4. Find the product you wish to copy.
5. Change any fields that you need to and then save.

How to add a Featured Product (Mode 4 only).

1. Login to Featurecart
2. Click on the "Products" link in the left hand menu.
3. Scroll down to "Edit a product".
4. Select option number 4 to "Edit within a table"
5. At the end of each row, there is an option to choose to make a product featured. From the drop down menu select "yes" and then make sure you click on the "save changes" link.
6. You must have the Featurecart special tag %FEATURED% within the template where you would like your featured products to appear.

How do I edit or add text to my index page (the first page that visitors are taken to when someone types in your URL - domain name)?


1. Login to your Control Panel eg. www.yoursite.com/admin
2. Click on the "Folder Manager" link
3. Click on the "List Folders" link
4. Under "Directories" click on the link yoursite.com (under the heading "Root").
5. Click on the "www" link.

6. On the right hand side under 'Listing of Files/Folders', click the checkbox next to the file name 'index.asp' follow that line along and you will see some small icons. If you hold your mouse over each icon, a description of what the symbols stand for will be shown. Click on the little icon with the pencil to 'edit file'.
7. You can then scroll through the HTML to find where you want to place your text OR right click your mouse in the HTML code box and Select All>right click again>copy. Then go and paste the HTML code in my editor here, make your changes in WYWIWYG view and when you are happy toggle <> back to the code view, right click again Select All>righ click>Copy and then back in your admin control panel page, right click your mouse again Select All>Delete>right click again>Select All>right click>Paste
8. You can select to 'preview page' before saving the changes that you have made and then save your changes.
9. Your new index page will now appear on your site.

How to remove the index or 'enter page' from your site and re-direct visitors directly to your store?
Please see this link here

How do I edit my Splash Page (the first page IN my store) where it says "we are currently stocking our store"?

1. Login to Featurecart
2. Click on the Configuration link in the left hand menu.
3. Scroll down the the Mode 4 area
4. Click on the Splash page link and go in and edit the text as much as you like. If you know basic HTML you can create a new html blank page (no head tags etc) and just put a table on the page to fill with your information. Then paste the page back into the box provided. To add photos, remember that you must upload your photos first and then use the IMG SRC link to the photo.

How do I delete a Product?

1. Login to Featurecart
2. Click on the Products link in the left hand menu.
3. Scroll down the page to the last heading "Delete a Product" and choose to delete by either a full list (which will bring up all of your products or by Category, which will only bring up products within a category.
4. Then delete the product.
5. To delete a Category, it must contain no products. You delete a Category by clicking on the Category link in the left hand menu and click on the 'Delete Category' link.


How do I manage my Links Directory?


1. Login to Featurecart
2. Click on the "Configuration" link in the left hand menu.
3. Scroll down to "Customization" of what ever Mode you are in.
4. Click on the link "Links Directory".
5. To activate your directory, click on the "Control" link at the very top left hand corner.
6. Select 'yes' from the dropdown menu after "Links Directory Active".
7. Make any adjustments there on the page like adding in your Text Link and so on.
9. Then scroll down to the bottom and click on Save Changes.

How do I add my banner advertisement to my Links Directory?

1. Login to Featurecart
2. Click on the "Configuration" link in the left hand menu.
3. Click on the File Utilities link.
4. When the new page comes up, click on the option number #4. Your link won't appear unless you upload the banner correctly.
5. Use the browse button to locate your banner on your own computer to upload and then click on ok.
6. Go to your Links Directory>Configuration>Mode you are in> Links Directory>Control.
7. Scroll to the bottom of the page and type in the exact name of your banner file eg. http://www.yoursite.com/fpdb/images/Theme0/bannername.gif (change 'yoursite' to your domain name/website address)
9. Underneath that for the link to your banner, type in http://www.yoursite.com/fpdb/images/Theme0/bannername.gif
10. Save changes. When the page reloads if you've added & uploaded the banner correctly, it will appear within your 'control' page.

How do I edit my Contact page details?

1. Login to Featurecart
2. Click on the 'Configuration' link in the left hand menu.
3. Scroll down to where you see the mode you are operating in, then click on the "contact Us" link. Make your changes there and then save changes.
4. You use these instructions also for editing your About Us page.

How do I create a new email account for my domain name?
1. Please refer to your initial site setup email for details regarding the initial email address that has been setup for you with your new hosting account. This email address is your webmail username and password and you must use the full email address eg. username@yoursite.com to login.
2. Go directly to your sites mail admin using this link http://mail.yoursite.com:32000/admin/ (again change yoursite.com with your actual domain name). Login as suggested above.
3. Once logged in, click on the link in the top left hand menu for 'Wizards'
4. On the main page you will then see a link for 'wizard' click this and a pop up window will appear.
5. Click the 'next' button if the domain that comes up is correct.
6. Type in the username you want eg. "sales" or "your name" or "info" etc and the full name underneath it that you wish to be displayed eg "Sales Your Site" click 'next'
7. Type in the password you wish to use for this email addres, then type it in again to confirm it. > next
8. Account type>select POP3 if you wish to send and receive emails from your own email client eg like Outlook Express or Incredimail
9. When asked if you really want to create the username, click 'yes'.
10. A window will then appear stating that the new email address has been created. Close the window.

How do I use my email address to send/receive from Outlook Express or Incredimail?
1. In your email client (OE or Incredimail) find your Tools option for accounts.
2. You want to use mail.yoursite.com for incoming and outgoing servers
3. Use your full email address eg. sales@yoursite.com and your password.
4. Your advanced server ports (if required) are Outgoing Mail (SMTP) port 25 and your Incoming Mail (POP3) is 110

How do I create payment methods?
1. In Featurecart, from the left hand menu>click on the link for 'Payments'.
2. Make sure the tab next to 'Use Internal Standard Payment Methods' is checked.
2. To accept paypal, simply click the checkbox next to paypal and then put in your paypal email address.
3. You can also complete any other payment methods you wish to accept.
4. You do not need to use Mal's or Payfuse.
5. If you wish to offer direct deposit into your bank account, you can simply use the field for 'Create Custom Payment' methods and add the title 'Direct Deposit' into the 'Description One' field. You don't need to fill in any other details for this field. You will need to email customers your bank deposit details. Alternatively, as I do, put your bank details at the bottom of your store invoices as a bottom message.

How do I add a new page to my store/website?

1. Extra Pages within wahmshoppes.com hosting are called 'Ancillary Pages'. These are pages that aren't part of your products etc. They may be used for anything really including, privacy policies, shipping/return policies and more. You can add as many ancillary pages as you wish. This section is for those using Mode 4.
2. Login to Featurecart
3. Click on the 'Congifuration' link.
4. Scroll down to the 'Customizing Mode 4' box.
5. Find and click on the Ancillary Pages link
6. Then click the link to add a new page.
7. Give your page a title and type in your text.
8. Save changes and then the new page will automatically appear within your store.
9. To edit your page at any stage, follow the steps above, and after clicking the Ancillary Page link you will be given a choice to either add another new page or edit a current page.

How do I edit an Ancillary page?

1. Login to Featurecart
2. Click on Configuration from the left hand menu.
3. Scroll down to the Mode 4 table section.
4. Click on the link for 'Ancillary Pages'.
5. Find the title of the page you wish to edit, click the link relevant to that title and then make your changes on the next page that comes up, save changes.

How do I change the blue bar that appears at the top of my category pages"?

1. Login to Featurecart
2. Click on the Configuration link in the left hand menu.
3. Scroll down the the Mode 4 area
4. Click on the 'Master Settings' link> under the heading 'Products Results page'>next to the 'Product Category Title' change the colour code there to any colour code you would prefer. eg; white is #FFFFFF
5. Scroll to the bottom of the page and save your changes. Your site will automatically change throughout.

How to I add my store name to the Title that appears on the web in the blue top bar?

This is managed via your Meta Tags in Featurecart and it's important that you not only change the title of your store that appears, but that you add in your keywords and meta tag description for search engines.

1. Login to Featurecart
2. Click on Configuration from the left hand menu.
3. Scroll down to the Mode 4 table section.
4. Click on the Link for 'Add Meta Tags'
5. The '<Title> </Title> Tags' is the title of your website and will appear in the top blue bar for every page within your store. Instead of simply putting in for example 'Reall Ez' I would suggest something like 'Reall Ez Templates, Wahmshoppes, Ecommerce' etc. Including a couple of keywords that visitors may use to find your site, will help in search engine results

How do I create a re-usable drop down menu to offer different choices for a product for customers to select?

1. Login to Featurecart www.yoursite.com/store/setup.asp
2. Click on the 'Configuration' link
3. Scroll down to the Mode 4 area and then click on the link for 'Reusable Dropdowns'
4. Click the 'add new' link
5. For 'List Box Title' type in a name that you will be able to remember which drop down list is for which product (the customers won't see what you name the dropdown group'
6. Type in your first choice for the dropdown in the field for 'Option Description'. If you need to add on a price, put in into the 'Price Add' section. If you need to add on extra weight for the option, put it into the field. If there is no price or weight difference, leave them blank>click 'Create New Dropdown'.
7. Add more options on the page that comes up, saving after each new option.
8. Now when you go to create or edit a product in Featurecart, you will have the option of selecting from one of your reusable drop downs. You can put in any text on the product page which you feel best describes the choice you are offering customers.


How do I use the Blog?
1. Login to Featurecart
2. Click on the Configuration Link> Scroll down to the Mode 4 area > click the Blog Configuration link.
3. On the page that opens, click on the Control Link > Name your blog and put in a description. This description will appear at the top of every blog page. SAVE Control.
4. Click on the top Categories link. Create a category by clicking the "Add a Category" link. You will need to create a category before you can post a blog message.
5. Create you blog post by clicking on the Blog Messages Link > Add New BLOG message. When starting to create your blog, make sure that you select a category for it to appear in because if you don't when you go to save the new post, you will get an error.

How to create a Voucher/Coupon?
1. Login to Featurecart
2. Click on the left hand navigation link for 'Payments'.
3. Scroll down to where you will read 'Cart Options'
4. Click on the link that reads 'Coupons'.
5. On the page that appears, in the blank box for 'code' type in the code that you want customers to be able to use for their discount.
6. Select whether you wish to give a percentage discount or a dollar amount discount by checking the relevant circle
7. If you wish to include 'free shipping' check the box. If not, leave it blank.
8. Type in the expiration date in USA date format.
9. Save Coupon by clicking on the 'Add Coupon' button.
10. Give this coupon/voucher code to customers to add in during check out within your store.

How do I set up to accept Credit Card payments?
Firstly you must have a merchant account with your bank or another payment processing merchant to be able to accept and process credit card payments securely on your site.
1. Login to Featurecart
2. Click on the link for 'Payments' from the left hand navigation
3. Under 'Standard Payments' there is a checkbox option to "Use FeatureCart Credit Card Collection Service" check this box.
4. Directly underneath this heading is an option for FC-CCS settings. Click the settings link. On the next page select which cards you are able to process via your own merchant account.
5. If you have a page that you would customers to be returned to once they have completed the payment fields for their credit cards, type in the URL of the page. If you don't have a return page, then just type in your store's homepage address including the http://www.yoursite.com etc
6. You can leave any of the fields in there blank. If you want to put some text or information regarding how long the payment process will take etc, you can use the optional text boxes.
7. Save changes
8. You will also need to setup your secure credit card section, use a username and password that no one else will know as once you login to your FC-CCCS area, it's secure and contains important information from your clients that you must not share with anyone else.
9. When you receive an invoice order from your store email, you can then login to Featurecart>Payments>and click the link to 'Login to FC-CCS Payments" using password you created when initially setting up your FC-CCCS account. When you click on the link to login a new page will open>put in password and you will be taken to the secure page which will display the credit card payment details for the order. You can then use these via your bank merchant account etc to process the order payment. I would strongly suggest that as soon as the payment has been processed that you delete the clients credit card details.


* For further information on setting up Payment Methods, please refer to Kristi's tutorial here

How do I setup the Australia Post Calculator for postage?
Please see our tutorial here

How do I use the FAQ Generator?

1. Login to Featurecart www.yoursite.com/store/setup.asp
2. Click on the 'Configuration' link in the right hand menu.
3. Scroll down to the Mode 4 area section>click on the link for FAQ Generator
4. In the top menu there you will see three headings: FAQ'S | CATEGORIES | CONTROL
5. You will need to add a new FAQ Category first, so click the link for CATEGORIES
6. Then click the small text link 'Add a new category' on the page that comes up
7. Name the category and save it. You may wish to just create a category called Frequently Asked Questions>save changes.
8. Click on the top link for FAQ's.
9. On the page that comes up in the top left hand corner, you will see a small text link 'Add new FAQ' click this link
10. On the new page that comes up, put in your Title
11. Select the category the question and it's answer is to go in to.
12. Type in your question in the 'question' area. Then type in your answer in the 'solution' area.
13. Click the 'enabled' box
14. Save New FAQ

Your new FAQ will appear automatically in your store as long as your designer has included the correct tag for the FAQ Generator in your HTML store template.



How do I edit the default currency of my store?


1. Login to Featurecart www.yoursite.com/store/setup.asp
2. Click on the 'Configuration' link
3. Scroll down to the bottom of the page that comes up until you see the heading 'Miscellaneous'>click the link for 'General Configurations'
4. On the page that comes up, you will see in bright bold red text 'Currency Symbol Language'. Select your currency from the dropdown currencies offered and then click the 'submit' button at the bottom of the page.


How do I know when an order has been placed on my site?
1. Once a customer places and order and proceeds to checkout, both you and the customer will be sent an invoice from the store.
2. The invoice will contain all information in relation to the order including which payment method the customer has chosen to use.
* Orders will be sent to the default email address in your 'General Configurations' setting. I strongly recommend that you either create a domain based email address or use an email address that is NOT a free account with yahoo, hotmail etc. Many orders that are sent to these kind of email addresses will be blocked and considered as spam.

How do I use the Events Calendar?

1. Login to Featurecart www.yoursite.com/store/setup.asp
2. Click on the 'Configuration' link
3. Scroll down to the Mode 4 area and then click on the link for 'Events Calendar'
4. You can use the drop down menu's at the top to select the month and year you wish to add an event to.
5. On the main calendar page, click on the underlined date(number) that you wish to add an event to. On the next page that appears, click on the link to 'add event'. Put in the Title of the event and fill in the Event: area. You can add in the location and link http: if you wish or just leave these fields blank.
6. Click the 'add event' button. The event will now automatically appear in your store.


How do I edit or delete an 'Event'?

1. Login to Featurecart www.yoursite.com/store/setup.asp
2. Click on the 'Configuration' link
3. Scroll down to the Mode 4 area and then click on the link for 'Events Calendar'.
4. Use the drop down menu options to go to the date and year for the event you wish to edit or delete>click on the underlined date>
5. On the next page that comes up you have underlined links to either 'edit event' or 'delete event'. Select the applicable option.


How do I change my Picture Pages in my wahmshoppes store, so that they match my site design?
*Please see my tutorial here

How to I add an image to my splash page or an ancillary page?
[This also applies to adding banners to your page from other websites]
1. Firstly you must upload your image, photo or banner .jpg or .gif file to your site if you are hosting the image.
2. I always recommend uploading site graphics etc to your /fpdb/images/Theme0 folder by using the File Utilities option in Featurecart and selecting option number #4 and using the 'browse' button to find the file on your own computer.
3. Once you have uploaded the image, the image source [img src] for the file will be http://www.yoursite.com/fpdb/images/Theme0/Filename.jpg or .gif
4. You must use HTML code to add images.
5. The standard code for adding an image is:-

<img src=" http://www.yoursite.com/fpdb/images/Theme0/Filename.jpg" border="0">

6. If the image is to link to another site or page within your site, you would use this code:-

<a href="http://websitename.com" target="_blank"><img src=" http://www.yoursite.com/fpdb/images/Theme0/Filename.jpg" border="0" alt="Visit this site"></a>

7. Sometimes you may wish to add in a table to contain the image. If so, then this is the code you would add:-

<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td valign="top"><a href="http://websitename.com" target="_blank"><img src=" http://www.yoursite.com/fpdb/images/Theme0/Filename.jpg border="0" alt="vote for us "></a></td>
</tr>
</table>


It is extremely important that you leave in any coding characters like the inverted commas etc in the code or your image will not appear.

Obviously you also need to change the 'yoursite.com' part to your actual domain name and if linking to another website from the image, change the 'websitename.com' to the actual website that you are linking to.

How do I change the colours on my Events Calender to match my site?
1. Login to Featurecart
2. Click on the left hand link for 'Configuration'
3. Scroll down until you see the Mode 4 area section
4. Click the link for Events Calender
5. On the page that comes up, towards the bottom left, you will see a link for 'CONTROL' click this link
6. On the page that then comes up, you can add in your colour codes used on your site.
If you don't know the colour codes used on your site, I have a colour code picker here scroll to the bottom of the page, pick a colour and the hex code will be displayed. You can then copy and paste that code into the areas provided in the control panel for the events calender.

How do I edit how long 'NEW ITEMS' are displayed for?
1. Login to Featurecart
2. Click on the left hand link for 'Configuration'
3. Scroll down until you see the Mode 4 area section
4. Click the link for Master Settings
5. Scroll down until, you will see a heading 'New Items Link' on the right hand side in the same section you will see an option to type in a number for how many days you wish new items to appear in your store for.

How do I set up 'Sales Tax'?
1. Login to Featurecart
2. Click on the left hand link for 'Payments'
3. Scroll down until you see the heading 'Cart Options'>click on the heading link for 'SALES TAX'.
4. Fill in/select the applicable options for your products in regards to your country/state etc
5. Save Changes.
You can select to make any individual product sales tax exempt on the products page when creating the listing for your store as well.

How do I add a new web site page (stand alone page- this is page that is 'outside' of your store layout etc) to my website?

1. This option is only available to users of Mode #4
2. There are two ways to add a new page (1) FTP (2) Via your Admin Control Panel
3. To FTP the files, use any FTP program and refer to your setup email from Tony regarding your FTP details.
4. Connect to your site usign FTP (file transfer protocol) and then navigate to your /www folder of your site. Upload your new page to the /www folder.
5. To upload the file using your Admin (Control Panel) Find and click on the Ancillary Pages link
6. Login to yoru control panel eg. www.yoursite.com/admin
7. Click on the Folder Manager Link>List Folder>.
8. On the right hand side, click on the yoursite.com link>then click on the /www folder link.
9. At the bottom of the page you will see an option to upload a file to yoursite.com/www use the 'browse' button to navigate to the file on your computer>click upload. Your new page will appear as eg. www.yoursite.com/newpage.html or www.yoursite.com/newpage.asp depening on the file name and extension that you gave the new page.

10. You will need to hard code the new link within your store template if you wish visitors to be able to visit the page from within your store.
11. Just a few tips.
* You need to create the new page before uploading it.
* For professionalism online, it is best to have the new page match your store design, so visitors don't get confused about the site they are visiting and you maintain the sites momentum throughout your visitors stay. You will see here on this site I have many stand alone web pages, but they all match my store, so visitors don't see any difference when shopping around.
* You will need to also add in <title> and meta tags to your new page as the shops default meta tags, descriptions etc won't be automatically inserted into a page outside of the store.
* It really is best if you're not experienced with HTML to let a professional do this for you, but by all means have a try yourself.
* Every time you make a change to the page, you will need to follow the above instructions and upload the page again to your site.

*If you have problems/issues with using the store that haven't been answered here, please use the wahmshoppes community forum which is located here as there is normally always someone friendly around that can help if you get stuck

Links to Other Wahmshoppes Tutorials:-
Collections
Payments
Wish List
Gift Registry
File Utilities
Sales History
Affiliate Program
Content Managment
Security

Also when you've installed your store, don't forget to add your site to our Links Directory as well as adding your site to the WAHMSHOPPES.COM hosted sites directory.


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We are closed on the weekends (I'm a WAHM myself).


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